CHECK IN 后直接从我的信用卡扣除了200RM 作为押金——后来有朋友告诉我这是行规。关键是酒店工作人员没有语言或者书面告知我本人，让我虚惊一场，后来咨询信用卡中心才放下心。希望能改进这一点。并不是每个人都熟悉星级酒店的行规。
兰卡威珍南海滩万里达度假村 - 浮罗交怡
因為是五星酒店所以感覺安心，選擇了和家人入住渡假，之前也看了不少住客評論，有點擔憂，因為位置和五星而選擇了。入住後才體會到原來一切都很真確。首先很期待的沙灘完全沒人游泳，因為沙很差有很多貝殼碎，容易受傷。房間也很舊，雖然已入住湖景豪華房，但在地下，前方只是人工水池而且蚊子多。我們其中一房晚上冷氣還壞了，第二天早上打電話叫人維修，居然晚上八點回房還未維修過，結果等了一小時。最可笑第一天入住居然分配三床的房間給我們夫婦倆，還要解釋為什麼我們不能住三床，那張加床不能拆！浴缸邊還能找到眼見的頭髮，很難想像這是五星級標準！原本我們一家在酒店享用燒烤自助餐，食物選擇卻很少，沒有飲料，點了餐酒說買一送一，埋單時計算了兩枝，讓人真的很失望。到過商務中心使用上網服務，一小時上網要R24，還有每次都說有職員看守，但多次都沒見過一個人，打電話到前台要求找人協助，但從未露面。我對自己選擇了這家酒店感到十分無奈和失望，短短三天兩夜有這麼多不愉快的經歷，還是第一次。 I chose a five –star hotel to stay on holiday with my family. I have read a lot of guest reviews beforehand, but it made me feel a bit worried after reading it. However, due to its good location and five- star ranking, I finally chose it as it relieved my worries. However, I finally realized that all the reviews on the web were totally true after we have been resided there. Firstly, there were a lot of broken shells in the sand which made people easy to get hurt. Secondly, the rooms were very old; even we lived in the Deluxe Room with lake view. Moreover, on the ground, there was only artificial pond and had many mosquitoes there. The air-conditioner was even out of order in one of our room at night. Then, we called people to repair it in the next morning. However, the air- conditioner still haven't been repaired till eight when we were back and we still need to wait for one more hour to get someone repair it. The most ridiculous thing was we were arranged to a triple bed room. We were a couple! The hotel staffs even ask us why we can't live in a triple bed room instead and told us the extra bed can't be removed. We even found some hairs at the bathtub edge. It was hardly believed we are living in a five-star hotel with this kind of standard. Our family had barbecue buffet at the hotel; however there was a few choice of food and no drinks were provided. The wine is said to be buy one get one free, however, the bills shown the price of two bottles of wine. It really made us feel disappointed.